Acceptable Use Policy

Last updated: 2026-08-09 — version 2026-08-09

This policy is an inseparable part of the Terms of Service. Breaching it is sufficient grounds to suspend your account immediately and without a refund.

1. Purpose

This policy protects three parties at once: the recipients who do not want messages they never asked for, the other customers who share the same infrastructure with you and are affected by complaints about your abuse, and the platform itself, which can lose its numbers and its reputation because of a single abusive sender.

It protects you too: clause 2 of the Terms of Service explains that Meta may permanently ban your number, and the leading cause of a ban is unsolicited sending.

2. Expressly prohibited

• Unsolicited bulk messaging (spam): any commercial message to a recipient who has not given you explicit consent to receive it.
• Illegitimate lists: buying, renting or scraping recipient lists from any source, or using a list that belongs to someone else.
• Deception and impersonation: impersonating a person, a company or a government body, hiding the real sender's identity, or phishing for passwords, card details or verification codes.
• Malicious links and files: malware, deceptive links, or link shorteners used to hide a harmful destination.
• Unlawful content: anything that breaches the law of المملكة العربية السعودية (Saudi Arabia), including financial fraud, pyramid schemes, unlicensed gambling, narcotics, weapons, sexual content, and content that infringes intellectual property.
• Abuse and incitement: threats, harassment, incitement to violence, and hate speech on the basis of religion, race, sex or any other basis.
• Anything WhatsApp's own terms prohibit, even if it is not named explicitly here.
• Evading a block: creating substitute numbers or accounts to get around an earlier ban or suspension, whether imposed by Meta or by us.
• Reselling or renting access to the service to other parties without a written agreement with us.
• Harming the service: load testing, attempts to bypass quotas and limits, reaching another customer's data, or vulnerability scanning without prior written permission.

3. What is required of you

• Provable consent from every recipient: how you obtained it, when, and in what form. We may ask you for that proof when investigating a complaint.
• Honouring opt-out requests promptly: anyone who asks you to stop is removed from sending and excluded from every later campaign.
• Identifying yourself in the message: from the first message, the recipient must know which business is writing and why.
• Accurate content: no false promises and no misleading offers.
• Protecting your recipients' data: you are the controller of their data and carry the legal obligations that come with it.

4. On bulk sending specifically

Bulk sending is a feature of the platform, not a licence to spam.

The pacing the platform applies, and the check for whether a number exists on WhatsApp, are there to protect your own number from a ban. They are not a shield against complaints, and they are not a shield against this policy. A number that sends a thousand messages to recipients who never asked for them will be banned however slowly it sends.

5. Enforcement

On receiving an abuse complaint, or where there are indications of a breach:

• We may inspect delivery metadata — recipient numbers, timestamps, statuses, and failure and block rates — to assess the complaint. We do not read the content of your messages unless it is necessary to investigate a specific breach or to respond to a binding legal request.
• We may throttle your sending, suspend the number, suspend the whole account, or terminate the service — immediately, without prior notice, and without refunding any fees.
• In less severe cases we may contact you first and ask you to correct the situation. That is our discretion, not your right.
• A suspension decision rests on our assessment of the risk to recipients and to other customers, not on a breach being proven in court.

6. Reporting abuse

If you received an abusive or unwanted message from a number operating through واتس ديف, or you have seen a breach of this policy, report it to support@youdev.online with the sender's number, the time of the message, and its text where possible. We take abuse reports seriously.